Due to COVID-19, physical access to floors 1-3 and 5 will be restricted to Library and ASC employees during the spring semester. Can faculty, students, staff, and retired employees of Randolph still check out books and videos during this time? Absolutely! Simply follow these instructions to place a hold for materials owned by Lipscomb Library, and to check on the status of your holds.
Do I have to place holds on ALL of the library materials to check them out?
Because the collections on floors 1-3 are inaccessible at this time, you must place a hold on items from our general book collection and children's' literature collection to check them out. The Current Reading and DVD collections are located on the 4th (main) floor of the library which remains open to everyone, so you can browse those before checking them out.
How long will it take for me to get my materials if I place a hold on them?
The library staff will retrieve your materials from the stacks and let you know via email when they are available for checkout. But please be patient with us. In most cases, we should be able to retrieve your materials within a few hours if you make your request before 7:00 pm (Sunday-Thursday) and 3:00 pm (Friday). The library will be closed on Saturdays so holds placed on that day will be filled on Sunday.
What is the procedure for me to pick up books?
Our system will send you an automated email notification when the books are ready for pickup. Once you have received the email you can simply come to the front desk of the library and ask for your materials. You will need to present your PawPass for checkout.
What if I try to place a hold and the number under my barcode doesn't work?
First years, students who have never checked out materials from the library, and anyone who has recently received a replacement PawPass may run into this problem. No worries--we can fix that! Simply stop by the circulation desk or call (434) 947-8133 during the hours the library is open to have someone remotely activate your account. If you do not have a PawPass, let us know and we will create a temporary barcode for your use.
What if I can't come to the library today to check out my books?
Items will stay on hold for you for seven days. After that time, the library will reshelve the materials and you will have to place another hold on them in order to check the materials out.
How long can I check library materials out?
Your checkout period is based on whether you are a currently enrolled student, faculty, staff member, or a retired member of the Randolph College community. For more information, check out Lipscomb Library's Circulation Policy page.
What if an item is already checked out? Can I still place a hold on it?
Yes, you may place holds on items that are already checked out. You will receive an email notice after they have been returned to the library and are once again available for checkout.
What else can I do with the My Account feature?
After you have logged in to your account in the library catalog, you can place holds on library materials, check the status of your holds, and renew items you have already checked out.
What if I am a student living at home, taking classes online? Can I check out library materials?
Yes, we are willing to work with you on obtaining materials even if you are taking all of your classes online. Please make an appointment with our Research and Instruction Librarian for more assistance with this process. We do recommend you allot extra time to your research process, as we will not be able to get materials to you as quickly as we could if you were on campus.
To check out materials from our circulating collection, follow the steps outlined below:
Search for your books
Use the search box on the Lipscomb Library website to find materials physically located at the library. Click on the Library Catalog tab to ensure it is highlighed, then search by author, title, or subject.
Placing a hold
When you find a book you would like to check out, click the Place Hold button on the right of the search result list.
Log in to your account
You will be prompted to log in to your account. Use the number located beneath the barcode on your PawPass.
Place the hold
Congratulations, you have successfully placed a hold on your materials! At this point, all you need to do is wait. The library staff will retrieve your materials from the stacks and will email you when they are available for checkout. You may pick up your materials at the library's circulation desk.
To check on the status of your hold, follow the steps outlined below:
Log in to your account
Use the My Account link on the Lipscomb Library website toolbar to log in to your library catalog account then enter the number located underneath the barcode on your PawPass.
Check your holds tab
When your item is available for checkout, you will see a green exclamation mark on your holds tab.