If you are having problems accessing library resources from off-campus, you can use the library's chat feature or contact us for further assistance.
When you contact the Lipscomb Library please provide as much of the following information as possible:
• Let us know which steps you have already taken to troubleshoot the problem
• Let us know the type of device you are using, the OS, and the browser
• Let us know with which resource you are having a problem and how you are getting to it. For example:
"I am using the main search bar on the library website"
"I am using the Database A-Z List to go to Academic Search Complete"
"I found the link to Communication & Mass Media Complete on the Media & Culture Resource Guide"
"My professor provided a link to the article/database in Moodle."
• Let us know if you are using any plugins which may store proxy logins, such as Zotero.
Please note: response times may vary, particularly during evenings and weekends.
